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Complaints statistics

Most complaints received by the Commission relate to maladministration; very few relate to human rights. Most have been investigated. A few were outside the Commission’s remit, and a small number were withdrawn, discontinued or partly investigated.

Period
2013 to 2021
Complaints
35
Most common
Maladministration
Complaints recorded
35
2013 to 2021
Maladministration only
20
57% of all complaints
Human rights only
2
6% of all complaints
Mixed
8
23% of all complaints
Other
5
14% of all complaints
Complaints received each year, by type MaladministrationHuman rightsMixedOther

* 2013 & prior includes three complaints that predated the Commission.

What happened to them
  • Investigated20
  • Outside jurisdiction5
  • Predated the Commission3
  • Discontinued3
  • Withdrawn2
  • Partially investigated1
  • Ongoing1

Every complaint, by year and outcome

Each cell shows how many complaints of that type were received in the year, and what happened to them.

Complaints by year, type of complaint and outcome
YearMaladministrationHuman rightsMixedOtherTotal
2013 & prior
  • 1 outside jurisdiction
  • 1 investigated
 –
  • 1 outside jurisdiction
  • 3 predated the Commission
 6
2014
  • 2 investigated
  • 1 outside jurisdiction
  • 1 investigated
 – 4
2015
  • 2 investigated
  • 1 outside jurisdiction
 –
  • 1 investigated
  • 1 outside jurisdiction
 – 5
2016
  • 3 investigated
  • 1 discontinued
 –
  • 1 investigated
 – 5
2017
  • 1 investigated
  • 1 partially investigated
 – – – 2
2018
  • 1 investigated
  • 1 withdrawn
 –
  • 1 investigated
  • 1 withdrawn
 – 4
2019
  • 1 investigated
 – – – 1
2020
  • 1 discontinued
  • 1 investigated
 – – – 2
2021
  • 3 investigated
 –
  • 1 ongoing
  • 1 discontinued
  • 1 investigated
 6
Total2028535

Complainants by gender

26 complaints were made by men and 9 by women.

Complainants by gender and year
YearMenWomenTotal
2013516
2014224
20155–5
2016415
2017–22
2018224
20191–1
20202–2
2021516

“Mixed” complaints include more than one type of complaint. Outcomes are as recorded in the Commission’s published tables; “ongoing” was the position at the time.

The Annual Report 2013–2020 records that 29 complaints were received under the Complaints Commission Act between February 2013 and June 2020, of which 15 were investigated. Read the annual report.

Read the full picture

The Annual Report explains the complaints received, the departments involved, the Commission’s recommendations and what happened next.

Annual Report 2013–2020