Did you know?

The Complaints Commission was established by the Montserrat Constitution Order of 2010.

The Commission is administered by the Constitution & Commissions Secretariat of the Office of the Legislature.

The Commission comprises a Chairman and two other members, appointed by the Governor on the advice of Cabinet.

At least one member of the Commission must be an attorney-at-law of at least fifteen years’ standing at the bar.

The Commission may, on its own initiative, investigate any matter where a person or group has or may have suffered an injustice through maladministration, a breach of a human right, or as prescribed by any other law.

The Commission’s powers of investigation are the same as those of a High Court, although it is not bound by the rules of the court.

Its investigative powers include the power to summon witnesses and to require confidential documents relating to complaints.

In the public interest, the Commission may start or continue an investigation even if the complainant withdraws the complaint.

Where maladministration is found, the Commission may make recommendations aimed at improving the public service.

Members of the Commission are persons of high public standing with a reputation for personal integrity.

Any person alleging maladministration in the public service, or the breach of a human right, may make a report to the Commission.

If its recommendations are not complied with, the Commission may submit a special report on the matter to the Governor.

A complaint is made on forms provided by the Secretariat of the Commission.

No one has to pay a fee for the handling of a complaint, or for any mediation or investigation.