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Brochure · Constitution & Commissions Secretariat

What you need to know about the Commission

The Commission’s core values, eight important things to know, and answers to common questions.

Published
April 2022
From
Constitution & Commissions Secretariat

Core values

There are four core values that the Commission abides by.

  • Confidentiality

    The Commission conducts its business in the most professional and confidential manner, without the possibility of compromise.

  • Integrity

    All its activities are carried out with high levels of professionalism, trust, honesty and concern for the rights and feelings of all.

  • Independence

    The Commission operates with autonomy, free from the control of Government, political or other parties.

  • Impartiality

    The Commission holds to neutrality and objectivity to arrive at the truth, and does not take sides in any investigation.

Eight important things to know

  • Access to the Commission is at no cost to the public.

  • The Commission advocates integrity.

  • The Commission advocates fairness.

  • The Commission cares and listens.

  • The Commission investigates complaints against public authorities and statutory bodies.

  • The Commission is independent.

  • The Commission is impartial.

  • The Commission is transparent.

Questions about the Commission

What is the Complaints Commission?

One of the four independent Commissions established by the Montserrat Constitution Order 2010.

What does the Complaints Commission do?

It promotes good governance and respect for the rule of law by fairly and independently investigating complaints of maladministration in the public service and breaches of human rights.

Who forms the Complaints Commission?

Three members, referred to as Commissioners: a Chairman and two members, as the Complaints Commission Act requires.

See the current members.

What can one complain about?

Any injustice you feel you have suffered because of an act of maladministration or a breach of a human right.

Who can make a complaint?

Any person, inside or outside the public service, who feels they have suffered an injustice arising from maladministration or a breach of a human right by a public officer. Public officers include employees of statutory authorities.

When does one make a complaint?

When all other options or procedures have been exhausted.

How do you make a complaint?

In writing, on the application form, which you can get from the Secretariat at #1 Farara Plaza, Brades, or complete online. For details of how a complaint is handled once received, contact the Secretariat.